Customer service - and usually the lack of it - is a topic that is frequently discussed on this forum.
A few nights ago, we were at a restaurant where the epitome of a great customer service attitude was uttered by the manager.
Apparently they were short staffed. This seems to be a rather common issue in the restaurant and retail arenas - so the manager was helping out at the salad bar. Another customer remarked about how happy he seemed and his great attitude, and his response was classic.
He said, "I'm the manager and I love it here. I'll do whatever needs to be done."
Wow, if more managers felt that way, then more employees might feel that way, and then there would be more satisfied customers. Then, we'd be able to return to stores that we no longer patronize because of their deplorable attitude and execution.
Regardless of what we do, we need to do it enthusiastically and set a great example to those around us - associates and the public.
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It's amazing how much our attitudes affect those around us. I'm sure if you asked the employees what they thought of that manager you would hear some good things. Thanks for the post.
Jared,
Our attitude definitely rubs off on those around us. That's why is really nice to see managers who "get it." :)
Steve
great to hear about another positive attitude
Steve...
And that kind of enthusiasm filters down through the ranks. Very good attitude there, I must say!
Steve, enthusiasm will filter through our ranks, as does negativity, a great attitude is so important for ourselves and those that we work with!
Steve~Your message is a simple, yet important one. Customer service and a positive attitude goes a long way these days!
Doom and gloom is contagious, but so is a smile, happiness, and pride. Unfortunately, doom and gloom is easier to catch.
Steve: Enthusiasm and the food industry seem to be a rare combination. But like you, when I get to enjoy someone with a great attitude and great service, I enjoy the restaurant.
Steve.
On my trip here to Oaxaca Mexico, we are having wonderful customer service in most places.
Steve,
Good news for a change...YEAH!
Ann Hayden staying positive in snowy Wildwood, Missouri
Well said Steve, Keep those positive stories coming!
Steve.. PMA, Postitive Mental Attitude. It is amazing where it will get you. This was my new years resolution.. and I'll have to do a blog about this, and what happened today to me. I'll probably do it tomorrow.
Great post. I like reading and hearing about good/positive things happening.
That is a great attitude! I love people who will roll up their sleeves and dig in when its needed.
Hi Steve
Excellent customer service stands out as a result of poor service. It great to receive excellent customer service.
Good luck and success.
Lou Ludwig
Steve - Attitude is so important. That manager is an example for all of us... :)
Steve - Great points made. Customer service is key in maintaining a happy clientele. Having the customer in mind in the decisions we make and how we provide good service to them is important in establishing a positive brand.
Randall,
Isn't it great to experience a positive attitude in public? :)
Steve
Richard,
It is definitely leading by example - not sure if all the troops appreciate it, but they should. :)
Steve
Tony & Darcy,
Agreed. Our attitude will so affect and impact our business outcomes. :)
Steve
LaShawn,
Since we are such a service oriented society, friendliness and a good attitude are so important. :)
Steve
Jim,
So true. Doom and gloom is highly contagious - but so are good attitudes. :)
Steve
Chris Ann,
I don't know why that is since restaurants only have a limited amount of time to impress you with the quality of their food and service for you to want to return. :)
Steve
Steven,
That is great news, and I'm glad you're having a pleasant experience. :)
Steve
Ann,
Keep staying positive, and thanks for your continuing support. :)
Steve
Barb,
Thank you. Will do - keep reading and commenting. :)
Steve
Valerie,
The more we share positive and inspiring stories, the more they will catch on. :)
Steve
Leslie,
That is how managers and owners demonstrate their commitment to their business. :)
Steve
Lou,
That's true. Because poor customer service is so common, really good service stands out. :)
Steve
Debi,
Isn't it great when we can experience people who really enjoy what they're doing? :)
Steve
Jon,
Great points. Intentional customer service definitely helps establish the brand in a good way. :)
Steve
Steve,
No problem.. ;-)
Ann Hayden in snowy Wildwood, Missouri
Wonderful blog Steve and featured at: CUSTOMER SERVICE