Today, I thought I was making progress with a company that I've been working with for over a year. The original installation on a home improvement was inadequate - and we've been back and forth several times. It has been inspected more than once, and solutions have been promised - more than once.
Out-of-the-blue, they call and say they'll be right over to take measurements. Wow, we're making progress, I thought.
Then, it turns out they aren't interesting in making anything except a few minor cosmetic improvements and they suggest that since they are now done with the project that I should pay them the balance (they have a large deposit already).
When I even try to suggest that there are still issues, one of them insists that he is the one who decides for their company when the job is done satisfactorily. I quickly size this up as a standoff.
Bottom line: they are in a cash crunch and want paid even though the work is sub-par and they really don't want to fix it. And I'm just supposed to say "OK"?
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You hold all the cards (the check). If you give them that money, you'll never hear from them again.
Let them know that no money will be forthcoming until the appropriate corrections are made. Only negotiate the terms of getting that done.
Good luck,
Alison
Alison, that solution is good in theory. I may never hear from them again - which may not be so bad either.
Steve...
This is the classic contractor dilemma. I don't have a good answer, other than, if it's never going to be fixed correctly I would feel batter paying less!
Richard, that's for your comments. Right now it's looking like they've done all they're going to and I've paid all I'm going to. Too bad.