A few months ago after I discovered that I had no phone service, I contacted the phone company. They gleefully reported that they had successfully moved my service to my new address as I had requested.
The only problems with this scenario are (1) I hadn't moved, (2) I didn't request the change in service, (3) I wasn't expecting my service to be interrupted or moved, (4) the person who requested it is someone I've never heard of (what about privacy laws - I can't even gain access to my account without knowing the secret handshake?), (5) the address where they moved it is unknown to me, (6) they would try to have my service retransferred back to me in a couple of days, and (7) there might be a charge for restoring my service to myself.
I really had forgotten about this like the bad dream that it was until yesterday. I happened to be talking to the phone company on another matter and was told that I still have 2 more payments for transferring my service - for the mistake they made and get to charge me for fixing.
Can you believe it?
-----
For more information on my coaching services or sales tips visit my website stevehoffacker.com or my blog homesalesinsights.com.
Unbelievable. I would refuse to pay it. I would keep asking to talk to the guy in charge until they took it off of my bill... :)
hey Steve, I called the phone company for you and they are going to let you have my service and for a small connect fee (I will take payments) at a modest interest. totally just kidding- stinks when stuff like that happens. hope it settles soon. cw
How long did it take you to get through the voicemail prompts when you called. Funny how it works...put it on the bill-instantly......take it off and correct the problem-glacially. Getting to speak to a real live person who can fix it........priceless.
Debi, I don't intend to pay, but I was told the last time that they'd be removed. I guess I need to scrutinize my bill more carefully. Thanks. :)
Cheryl, thanks for commenting and for checking with your phone company for me :)
Chris - wow, that's a whole blog in itself. Don't get me started. Thanks for your comments, very good.
That is just beyond comprehension.
JoEllen, it is pretty unbelievable, isn't it. Hopefully it's all straightened out, but then again it is the phone company. Thanks.
Steve ...
My cable when out during a storm. The entire street went out, as lightning hit the terminal box. They charged EVERYONE a service charge of $35. When I called to dispute the charge, the lady admitted they charged always charged EVERYONE and then would credit anyone who complained. Those Ed Begley JR. Commercials on TV are not far from the truth!
Steve,
Unfortunately I can.
Crazy world of "service"
Jim
Richard, you're right. I had a similar thing happen years ago that I had forgotten about. It's amazing but true. Thanks.
Jim, isn't the world of "customer service" wonderful? People who wouldn't accept anything less than the royal treatment when they have an issue have no problem inconveniencing us when its their turn to help and fall back on their rules and policies.