Communication isn't always as easy as it seems

Last week I had some out-patient surgery done at the hospital, and the hospital - with their ever vigilant security - kept asking me questions about my name, condition, birthdate, and similar information to make sure I was alert and that they were treating the right person.

During one of these give-and-takes, I was asked where the procedure was being done. I thought they were asking me where in the hospital it was being done - just as conversation. I answered that I didn't know - because I didn't.

They really were asking on which part of my body ("where?") the procedure was being done (just for verification and to see if I knew - they already knew).

We both had a good laugh, but no communication occurred until the actual question was clarified. It made a little difference in the answer.

By-the-way, everything worked out fine.

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For more information on my coaching services or sales tips visit my website stevehoffacker.com or my blog homesalesinsights.com.

Comments

You're right. Communication is so important. Sometimes we are saying something and the client is hearing something totally different. Get well soon!
Posted by Erik Elsea-Jones & Co. Realty about 4 years ago
Communication is a tricky thing.  Sometimes we perceive to understand what someone is saying when in fact they mean something else.  It is always good to clarify.
Posted by Maria Holland Realtor,Nashville,TN ABR,GRI,SFR (RE/Max Elite, ABR,GRI, CDPE, SFR) about 4 years ago
AmState Realty - thanks for jumping right in with your agreement - and your good wishes. It's so easy to think we all know what we're talking about when that isn't the case.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago
Maria - so true. I find that sometimes we don't say everything that is important because we think the other person already has this information.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago

Communication.....

   It is so important in every aspect of our lives and yet we don't work on it enough. Great story it made me think. Thanks

Posted by Sonja Babic/PRIME Realty & Development, LLC about 4 years ago
Sonja - thanks for your comments. We are supposed to professional communicators so we definitely have to keep working on our skills.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago
communication is . . . . . . not! or is it? what do you mean?
Posted by Broad & Bailey Realty LLC about 4 years ago
Peter, thanks for your comment. but I'm not sure what you mean - it seems you're not sure what I mean. Therefore we definitely are not communicating, because a message needs to be received as well as understood. Can I help clarify my point for you?
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago
Glad you are OK, I was afraid the story was going to end with you having the wrong leg removed or something!
Posted by Virginia Hepp - Mesquite NV MLS - Sun City Mesquite - 55+ Buyer Representative (ERA - Mesquite NV Homes For Sale) about 4 years ago
Virginia, thanks for your concern. I don't think I'd be printing anything gruesome. I go more for the funny.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago
Steve, it was as clear to you as I made it. that was the point:-)
Posted by Broad & Bailey Realty LLC about 4 years ago
Peter, I get it. Thanks for clarifying. A good way of expressing it.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago

I thought you might. It is interesting sometimes to be able to cummunicate with someone without actually using words. as if almost by mental telepathy.

 

Posted by Broad & Bailey Realty LLC about 4 years ago
Peter, thanks. When I originally read what you sent I guess I must have been distracted (also not good for communication to occur) because I didn't see it for what it was.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago

I'm glad you got the question clarified.  That seem to be a bad time to have a communication breakdown.

I trust all is well and you are successfully recovering from your procedure.

Posted by Find a Notary Public | needAnotary (QEC Internet Services) about 4 years ago
needAnotary - thanks for your comments and concern. So far, everything is progressing toward a complete recovery.
Posted by Steve Hoffacker - Sales Trainer/Coach, Sales Books Author, Photographer (Hoffacker Associates LLC) about 4 years ago

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