Kudos to Staples

After running into a series of frustrations and less than stellar customer experiences at other major office supply companies, I recently started shopping at Staples. They only had a couple of stores in our area until recently but now are more numerous than before.

I hope no one clues them in as to how the other chains are doing business or they might get the idea that they can get by with less.

My last several shopping experiences at Staples have been pleasant, and I’ve even had the manager help me personally on a couple of occasions. Each time, including today, when I’ve asked for something that I couldn’t locate or wanted to ask a technical question, an employee has taken me to the location – taken, not pointed in the general direction – where the product was, answered my questions, and assisted me in making a purchase.

I sure hope this continues because it’s been a pleasure to shop at Staples.

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For more information on my coaching services or sales tips visit my website stevehoffacker.com or my blog homesalesinsights.com.

Comment balloon 28 commentsSteve Hoffacker • July 27 2008 05:51PM
Kudos to Staples
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After running into a series of frustrations and less than stellar customer experiences at other major office supply companies, I recently started shopping at Staples. They only had a couple of stores in our area until recently but now are more… more
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